FAQ

Find your answers to the most frequently asked questions…

This section provides answers to the most frequently asked questions that we receive from customers around the world. The information presented below will give you most of your answers. If you have trouble understanding the answer, you can ask Fleur Box Customer Service to clarify.

Preprocessing Lead Time – we normally need three business days to create box mockups for your order after payment. The timeframe you would need to review and approve these box mockups is entirely at your discretion but should not exceed 5 business days. However, your order will be placed on our production schedule only after you submit your approval of these mockups. Also, we would require additional time to process any edits or changes that you may propose

Manufacturing Lead Time – seven to ten business days (summer time only), and twenty to twenty-five business days during busy seasons (including Christmas, New Year’s, Valentine’s Day, International Women’s Day, Mother’s Day, etc.)

Delivery Lead Time – five to fifteen business days (depending on your location). Most international orders are usually delivered within 5-15 business days. Some deliveries might take longer due to seasonal workload, customs clearance or other formalities at the destination country's border. All our deliveries are carried out by the third party shipping company, and they include tracking information. We will submit tracking information to your email address once your order gets shipped. So please, make sure you enter your email address correctly at checkout.

Yes, Fleur Box offers various personalization options which can be found at checkout as shown on the image below. You can use these tabs to personalize your order once you filled up your cart with all needed products.

Add logo application or combination of logo application options depending on how many impressions / imprints of your logo you would like per each box, and our website will add all associated costs to your order. Select "No artwork application needed" to remove logo application from your order.

Your order may qualify for a discount of 3% (three percent), 5% (five percent), 7% (seven percent), 10% (ten percent), 12% (twelve percent) or even 15% (fifteen percent) based on your cart totals. Our personalized discounts are shown in your account on Fleur Box, your cart and at checkout if your order meets our minimum spending requirements. Select a coupon code to use our special if you see one in your account, your cart or when you check out. The more you spend, the more you get off our product prices. Selected coupon cannot be used in conjunction with other coupons i.e. you can only use one of the coupons available unless we are running a promotional campaign that can be combined with these coupons. You should see the following screen in your account, your cart or at checkout if your order qualifies for a discount. Use a coupon with the biggest discount that you see.

Returning customers will NOT have to pay for vector artwork service, mockup design or hot foil stamping plate(s) again if they already did so when they placed one of their first custom orders unless they make changes to their current artwork / logo, its size or if their order contains some products that require these additional costs in particular occasions. If you are a returning customer but never ordered any boxes personalized with your artwork, please, select the New customer option when adding logo application to your order at checkout.

Eyelets only or eyelets and ribbons are available as options at checkout as shown on the image below. You can add eyelets only, or you can also add eyelets and ribbons by selecting the boxes which you need these extras for in your order. Our eyelets only come in gold or silver colors so please, specify your preferred color in Order Notes field under Additional Information tab at checkout. Ribbon color will match your box color. Leave blank to remove these extras from your order.

The prices shown on our website may include one item only or, in some cases, groups of items. Some products such as cones and flower bags are available to order in packs only. Listed prices do not include personalization or shipping costs. Your final order price including any personalization options you may select and shipping costs will be reflected as a grand total at checkout. Your grand total is the final price of your order.

We can supply customized ribbons along with your boxes. Please, note that our minimum ribbon roll length per color is 20 meters. This is a standard roll length per color in our case. Our minimum order for ribbons is a mixed batch of 10 ribbon rolls which means that you can choose a variety of colors for your ribbons.

You can add this option for specific boxes in your order by clicking on Add custom prints to your order tab at checkout as shown on the image below. We can make any custom prints including marble, floral, art, fashion or other themed prints of your choice. After submitting an order that requires this kind of personalization, please, send us your prints / graphics to hello@fleur-box.com. If you cannot add this option to your order for some box types, it means that we don't support that box type in custom prints.

All orders carry 3D mockups that demonstrate what your future boxes with your logo or other graphics on them will look like before mass production. You will first review and approve your 3D mockups and provide comments if needed before we submit your order to our production team.

Preprocessing Lead Time – we normally need three business days to create box mockups for your order after payment. The timeframe you would need to review and approve these box mockups is entirely at your discretion but should not exceed 5 business days. However, your order will be placed on our production schedule only after you submit your approval of these mockups. Also, we would require additional time to process any edits or changes that you may propose

Manufacturing Lead Time – seven to ten business days (summer time only), and twenty to twenty-five business days during busy seasons (including Christmas, New Year’s, Valentine’s Day, International Women’s Day, Mother’s Day, etc.)

Delivery Lead Time – five to fifteen business days (depending on your location). Most international orders are usually delivered within 5-15 business days. Some deliveries might take longer due to seasonal workload, customs clearance or other formalities at the destination country. All our deliveries are carried out by the third party shipping company, and they include tracking information. We will submit tracking information to your email address once your order gets shipped. So please, make sure you enter your email address correctly at checkout.

We manufacture and ship out of Russian Federation. All our shipments are delivered to your doorstep.

Leverage your shipping costs by selecting your box sizes wisely. If you need to order some very large boxes, be sure to order smaller boxes which can be placed inside these large ones to help maximize utilization of the shipping space inside each big box that you order. Please, note that the shipping rate will be assessed both on the basis of the real and cubic weight of your parcel(s). Specifically, our shipper accepts protective cardboard boxes (transportation / shipping boxes) of either 80 cm x 55 cm x 55 cm or 100 cm x 50 cm x 50 cm (31.5 in x 21.6 in x 21.6 in or 39.3 in x 19.6 in x 19.6 in), with the weight of one transportation box not to exceed thirty kilograms or 66.14 lbs. If your order cannot be made to fit in a single box within the prescribed weight limit, it will have to be sent in multiple boxes.

International taxes & duties: all applicable customs fees, import taxes or other duties are the sole responsibility of the customer. Customs authorities require that Fleur Box indicates the value of your order directly on the shipping invoice which is attached to your package by the courier. To help our clients quickly process their orders through customs in their destination country with fewer taxes, fees or duties if any at all, Fleur Box will only state a smaller portion of your order value per package on your shipping invoice.

We will submit tracking information once your order gets shipped. Once your shipment has left Russia you are unable to track the shipment. The last status update will be "Processed through facility". This is an indication that your shipment is on its way to your country. The following tracking update will be "Arrived at the customs of (name of your country)".

Despite the fact that we are not responsible for any damages or loss as we don’t deliver your orders directly but rather use a third-party shipping company to do so, we will provide a certain amount of boxes on your next purchase free of charge as a compensation on the rare occasion that your shipment actually arrives with signs of loss or damage if any reported by you.