FAQ

At Fleur Box, we offer a range of personalization options for our products. We understand that some of our customers may prefer plain boxes, which is why we do not include logo application in our product prices. However, should you wish to add a personalized touch, we do offer this service at an additional fee. We want to ensure that our pricing is fair for all customers, regardless of their personalization needs. To view the costs of logo application, we kindly request that you add this option to your order at checkout.

On our website, we make it abundantly clear that each order is tailored to the unique needs of our clients. We understand that finding your perfect fit is crucial, which is why we offer a custom size option with almost every product. In case you can't locate your size on our website, fret not. Simply select the closest size available and tap on "Size Customization" checkbox. Check that option, add the product to your cart, and proceed to checkout with confidence and ease because we won’t start your order without first creating mockups and getting your approval.

As part of our ordering process, we require a preprocessing lead time of three business days to create the product mock-ups for your order after payment is made. We understand the importance of your time and therefore, the timeframe you need to review and approve these box mock-ups is entirely at your discretion. However, we kindly request that this timeframe should not exceed 5 business days, to ensure timely placement of your order on our production schedule.

Please note, we can only proceed with your order after receiving your approval. Additionally, if you propose any edits or changes during the review process, we would require additional time to process them efficiently.

Manufacturing Lead Time – ten to fifteen business days (summer only), and twenty to twenty-five business days during busy seasons (including Christmas, New Year’s, Valentine’s Day, International Women’s Day, Mother’s Day, etc.)

Our team is committed to ensuring that your order is delivered to you in a timely and efficient manner. The delivery lead time typically ranges from fifteen to twenty-five business days, depending on your location. While most international orders are delivered within this timeframe, it is important to note that certain factors such as seasonal workload, customs clearance or other formalities at the destination country’s border may result in some deliveries taking longer. Rest assured that all our deliveries are carried out by reliable third-party shipping companies and come with tracking information for your peace of mind. We will promptly provide you with the tracking information via email as soon as your order is shipped.

At Fleur Box, we pride ourselves in providing exceptional personalization options to our clients. We understand that each order is unique and custom, which is why we encourage you to reach out to us with any specific requests or requirements. Our website showcases some customization options, but we are always willing to go the extra mile to meet your expectations.

For clients looking to add their logo to their order, we have made it easy for you to do so at checkout. It's worth noting that this option must be purchased for the entire order. In addition to logo application, we also offer a variety of additional options that are only available on our product pages.

Our team is committed to ensuring that every order is tailored to your individual needs.

As part of our commitment to ensuring your complete satisfaction, we provide 3D mock-ups for all orders. These mock-ups enable you to visualize how your customized boxes, complete with your logo or artwork, will look prior to mass production. Upon receipt of the mock-ups, you will have the opportunity to review and approve them, making any necessary edits, before we move forward with production. Rest assured that we take the utmost care in ensuring that your order meets the highest standards of quality and professionalism.

It's important to note that logo application fees are not standardized, as each order is unique and tailored to meet your specific needs. In order to receive an accurate quote, we recommend selecting the logo application options that best suit your requirements, including the number of impressions or imprints you desire per box. Our website will then calculate the associated costs and display them for your review, ensuring complete transparency in the pricing process.

A logo plate or a hot foil stamping plate is a specialized piece of metal resembling a stamp that carries your logo image. These specialized metal plates are engraved with your logo, ensuring a clean and precise application on your boxes. As part of our quoted price, we include two logo plate sizes to suit your needs. However, if your cart includes a variety of box sizes, and you want to showcase your logo in different sizes on those boxes, you may choose to add more logo plates during the checkout process.

To deliver high-quality, personalized orders that showcase your unique brand identity, we must ensure a flawless logo application that exudes professionalism and attention to detail. The tooling setup process helps us ensure that your logo is perfectly aligned and reproduced seamlessly on any material, from paper, velvet to leather and fabric, leaving a lasting impression on your customers.

Logo application, impression or imprint is a process to place your brand logo on our products. As professionals, we understand the importance of a seamless logo application process. Our goal is to provide you with a high-quality product that accurately represents your brand, so we use a manual process to be able to apply your logo to each box with precision and care. However, we want to ensure transparency in our pricing, and as such, it is important to note that the number of impressions/logo applications selected for your order will affect the final cost of your logo application. Whether you choose to have your logo on the front of the box, front of the lid, top of the lid, or any combination thereof, rest assured that we will work closely with you to provide the best possible outcome for your branding needs.

As a part of our commitment to delivering exceptional service, we provide all clients with a 3D mock-up of their custom box order. This mock-up accurately portrays the final product, including specific details such as color, size, and logo placement. We strongly recommend including this option with any order that involves logo application, as it allows for a better understanding of the final product.

Please note that this feature cannot be excluded from your order. However, should you choose to purchase the same boxes in the future, we can reuse the mock-ups and even logo plates to streamline the process and ensure consistency across all your orders. Our team is dedicated to providing professional, efficient service to meet your custom packaging needs.

At Fleur Box, we place great value on customer satisfaction. As part of our commitment to delivering the best possible service, we offer product discounts ranging from 5% to 20%, depending on your order quantity and additional options purchased. If you require large orders of over 1000 boxes, we provide personalized discounts upon request. To take advantage of these savings, you will receive a unique code to apply at checkout, provided that your order meets our minimum spending requirements. Additionally, we encourage you to subscribe to our newsletter to receive updates on exclusive promotions and special offers. Please do not hesitate to reach out to our team for further assistance in maximizing your savings.

Our global shipping service offers air freight delivery right at your doorstep through the most cost-effective and prompt third-party shipping provider. Keep track of your shipments with ease, as every package comes with a unique tracking number, providing you with real-time updates on the status of your delivery. Rest assured, your delivery will be handled with utmost professionalism and efficiency.

We are pleased to inform you that we do not collect any shipping fees from our customers at the moment. We enjoy the privilege of availing cargo consolidation services at a reduced cost from our trusted logistics partner. Hence, we extend the benefits of free shipping to our valued customers. We understand that for businesses that are just commencing their operations and running on a tight budget, ordering less than the prescribed minimum of 80 boxes is often necessary. However, kindly note that as per our quantity-based shipping policy, we are obliged to charge a shipping fee on orders that do not adhere to the required minimum quantity of 80 boxes. In this case, shipping quote will be provided separately by one of our employees once you get in touch with us.

If your order cannot be made to fit in a single shipment within the prescribed weight limit, it will have to be sent in multiple shipments / packages. However, every individual shipment will have its dedicated tracking number for you to fully track your packages.

Yes, we might have some ready-made boxes without any personalizations from time to time. These boxes are perfect for those who are in need of a quick and easy packaging solution. Please don't hesitate to check the availability of our ready-made boxes with our customer service team if you are interested. Our team of professionals is always ready to assist you and provide you with the best possible solution for your packaging needs.

If you are planning to place a bulk order for our high-end eco-friendly boxes, we have good news for you. Your order may qualify for a personalized discount, making our premium products even more affordable. Get in touch with us today to place your order in bulk and avail this exciting offer.

To ensure that you are completely satisfied with our product, we offer the option of ordering a sample box, which will allow you to examine the quality of our boxes before placing a personalized order. Please keep in mind that we only offer pre-made sample boxes, which contain a range of styles, shapes, colors, and sizes in quantities of up to 10 pieces. Additionally, we include cover material swatches with the sample boxes so that you can see first-hand the high-quality materials we use to create our boxes. It's important to note that while we don't offer custom or personalized samples, our pre-made sample boxes are a great way to get a sense of our workmanship and style.

Certainly, we offer the option to add custom colors to specific boxes in your order. To avail this feature, all you need to do is select "Add Custom Color" on the applicable product pages. We have a vast array of custom colors available, ranging from marble and floral to art, fashion, and other themed colors that can be tailored to your preferences. Once you have placed an order that requires this level of personalization, kindly send us the custom color name, code, or artwork to [email protected] and mention your order number. In case you encounter any difficulty while trying to add this option to your order, please feel free to get in touch with our customer support.

We would like to inform you that the product prices listed on our website are inclusive of only one item. Please note that these prices do not include any additional options such as eyelets, eyelets with ribbons, logo application, or other personalization costs. However, rest assured that your final order price, including any personalization options you may choose, will be accurately reflected as the grand total at the time of checkout. This grand total is the final price of your order, ensuring transparency and clarity in the purchasing process.

To start your order, kindly select the desired items by carefully (i.e., change our default measurement system to inches for instance) choosing the boxes, sizes, colors, and additional options. Once you've made your selections, please proceed to your cart, review your order details, and proceed to checkout. Our website will notify you if your order does not meet our minimum quantity requirement of 80 items. For logo application, please sign in to an existing account or create a new one and add logo application to your order. Our goal is to provide you with a seamless and hassle-free ordering experience.

If your order requirement is below 80 items, we can only reduce your order to 40 boxes. Kindly submit your order through our website for 80 items, nevertheless. To make things convenient, we do not require immediate payment on our website. Rest assured, all orders are currently processed manually, and we will send a payment request separately once we finalize your requirements. Please note that any order below the prescribed minimum of 80 boxes, a one-time shipping fee will be applicable, which may range between 350 and 500 US Dollars based on the size of your boxes.

We are pleased to offer a range of options to suit your specific needs. For your convenience, we provide the option of ordering eyelets only or eyelets plus ribbons, both of which can be easily added to your product through our user-friendly product pages. When placing your order, you may select the desired boxes with either eyelets only or eyelets plus ribbons.

Our eyelets are available in a choice of gold or silver, and we kindly request that you inform us of your preferred color. Rest assured that any ribbons we use will be matched to the color of your boxes as much as it’s possible. However, you also have the option to source your own ribbons locally.

We are pleased to inform you that as part of our commitment to customer satisfaction, our returning clients who ordered logo application on one of their previous orders are not required to pay any additional expenses for mock-up designs or logo plates unless they require modifications to their existing logo, its dimensions or their new order includes specific product sizes or personalization that absolutely require new mockups.

If you have previously transacted with us but have not yet ordered personalized boxes with your brand logo, we suggest adding logo application during the checkout process.

We understand the importance of cost-effectiveness for businesses, which is why our logo plates are designed to be reusable. This means you won't have to incur additional expenses unless you choose to alter your brand logo or its dimensions at a later stage. To streamline the process, we offer two logo plate sizes with every purchase, ensuring a hassle-free experience for our valued clients, whether it is your initial purchase or a subsequent one.

We understand the importance of keeping you informed about your shipment. As soon as your order is shipped, we will send you the tracking information via email. Please note that once your order leaves our production facility, tracking updates may be limited. The status update you might see is "Processed through facility," which confirms that your shipment is en route to your country. The next update you will receive is "Arrived at the customs of (name of your country)," indicating that your shipment is going through the customs clearance procedures.

As a trusted and reliable partner, Fleur Box understands the importance of compensating for any damaged items. We want to assure you that we will promptly address any concerns and take the necessary course of action to make things right. Please note that we do not provide monetary compensation, but we offer to ship replacement items within our regular production timeframe of 15 (fifteen) business days. Alternatively, we can also add a credit to your account for your next order. We want to emphasize that the choice of replacement items is entirely up to you, and we will prepare and ship the new product within 15 (fifteen) business days. We value your satisfaction and strive to deliver the highest level of service at all times.

As a reputable company, we take our responsibility seriously when it comes to international taxes and duties. Please note that all applicable customs fees, import taxes, or other duties are the sole responsibility of our customers. To comply with customs regulations, Fleur Box is required to indicate the value of your order on the shipping invoice, which will be attached to your package by the courier.

At Fleur Box, we understand that our clients may encounter additional taxes, fees, or duties when their orders arrive at their destination country. Therefore, we strive to help our customers process their orders through customs quickly and with fewer taxes, fees, or duties, if any at all. To achieve this, we will only state a smaller portion of your order value on the shipping invoice excluding any additional fees such customization costs since these costs are incurred as part of the product.

Please note that we do not condone any unlawful attempt to evade taxes or duties, and we always advise our customers to comply with customs regulations.