General Information

General Information

Find out what to expect when you place an order with Fleur Box.

Legal Information:

This website is owned and operated by Mr. Viktor Shil. For any queries, you may contact us at +7 989 245 77 53 or +7 (777) 472-31-15 or email us at [email protected], [email protected] and [email protected]. Our billing address is located at 050000, Microdistrict Aksay 3, Building 25, Apartment 32, Almaty, Kazakhstan.

Accounting & Financial Records:

For any invoicing, accounting or bookkeeping queries related to your current or past orders, please contact our accountant Galina Shestakova, email: [email protected], [email protected] or phone: +7 989 835 75 75 (WhatsApp, Telegram, iMessage)

General Information:

Please note that all our boxes are hand-made to order. We do not have any pre-made boxes, except for our samples. Therefore, there is a production timeframe required to complete each order.

Our website showcases our standard styles, shapes, sizes, colors, and cover materials that we use to manufacture our flower and gift boxes, bags, cones, or other packaging solutions. You can view our prices in your local currency if it is supported by our website. In case it is not supported by our website, all our prices will be displayed in US Dollars by default. You may choose to see our prices in the currency of your preference by clicking on the “Currency” icon in the sidebar menu on your right or at the bottom of our website if you are browsing from your mobile device.

How to place an order

To start your order, kindly select the desired items by carefully (i.e., change our default measurement system to inches for instance) choosing the boxes, sizes, colors, and additional options. Once you’ve made your selections, please proceed to your cart, review your order details, and proceed to checkout. Our website will notify you if your order does not meet our minimum quantity requirement of 80 items. For logo application, please sign in to an existing account or create a new one and add logo application to your order. Our goal is to provide you with a seamless and hassle-free ordering experience.

If your order requirement is below 80 items, we can only reduce your order to 40 boxes. Kindly submit your order through our website for 80 items, nevertheless. To make things convenient, we do not require immediate payment on our website. Rest assured, all orders are currently processed manually, and we will send a payment request separately once we finalize your requirements. Please note that any order below the prescribed minimum of 80 boxes, a one-time shipping fee will be applicable, which may range between 350 and 500 US Dollars based on the size of your boxes.

Upon completing your order at checkout, please fill out the required fields, including your shipping information. If you opt to pay via direct bank transfer, one of our employees will provide payment instructions and bank details. Our website will automatically create an account for you to streamline future orders. Please keep your shipping and billing information up to date by logging in to your account on the My Account page and updating your details as necessary.

We accept direct bank wire transfers, PayPal, and credit/debit card payments. Please note that we do not accept Western Union or MoneyGram transfers.

Logo Application and Other Personalization Options

At Fleur Box, we offer various options for customizing your product, including logo application, custom color, custom prints, and product add-ons such as eyelets or ribbon + ribbons. Please note that these options are not included in the box price by default but can be added for almost every product where available. If you’re placing a personalized order, please email us a copy of your artwork/logos to [email protected].

We do charge a one-time logo/graphics setup fee and application charge for the entire order. Our website adds two logo plate sizes to your order, which are usually sufficient for most box sizes. However, we can make additional logo plate sizes for an extra fee.

To speed up the processing of your orders, please submit camera-ready artwork in .CDR, .AI, or .EPS file formats. We recommend submitting vector graphics so we can easily resize the graphics to fit the engraving area.

We may not be able to replicate thin lines and intricate details exactly as they appear in the submitted artwork due to limitations in reproducing them at the submitted thickness or size. However, we reserve the right to make minor adjustments to the artwork, text and logos to ensure compatibility with the hot foil stamping process. We assume that all submitted artwork and logos comply with trademark and copyright laws.

We offer three different logo application methods, namely hot foil stamping, screen printing and digital printing. The choice of method depends on the properties of the covering material. Hot foil stamping is the only option for velvet boxes and is versatile enough to work with any covering material. It also gives your boxes a luxurious and high-end look. Digital printing is ideal for light-colored boxes and high-resolution images.

Please note that due to the nature of the manufacturing process, your logo may be positioned slightly differently from what is shown in the 3D mock-ups. This is because we apply water-based glue to the paper, velvet, faux leather or other covers by hand, which may cause some minor variations in the final output. This information is provided for your reference only.

If you have any questions or concerns about our customization options, please don’t hesitate to contact us.

More Customization Options Available

We are open to hearing from our customers and strive to fulfill their expectations to the best of our abilities. Hence, if you need any particular customizations for your flower and gift boxes such as pattern/print applications or specific dimensions, we are more than happy to assist you. Kindly inform us of your requirements, and we will provide you with all the necessary information.

Lead Time

As part of our ordering process, we require a preprocessing lead time of three business days to create the product mock-ups for your order after payment is made. We understand the importance of your time and therefore, the timeframe you need to review and approve these box mock-ups is entirely at your discretion. However, we kindly request that this timeframe should not exceed 5 business days, to ensure timely placement of your order on our production schedule.

Please note, we can only proceed with your order after receiving your approval. Additionally, if you propose any edits or changes during the review process, we would require additional time to process them efficiently.

Manufacturing Lead Time – ten to fifteen business days (summer only), and twenty to twenty-five business days during busy seasons (including Christmas, New Year’s, Valentine’s Day, International Women’s Day, Mother’s Day, etc.)

Our team is committed to ensuring that your order is delivered to you in a timely and efficient manner. The delivery lead time typically ranges from fifteen to twenty-five business days, depending on your location. While most international orders are delivered within this timeframe, it is important to note that certain factors such as seasonal workload, customs clearance or other formalities at the destination country’s border may result in some deliveries taking longer. Rest assured that all our deliveries are carried out by reliable third-party shipping companies and come with tracking information for your peace of mind. We will promptly provide you with the tracking information via email as soon as your order is shipped.

Discounts

At Fleur Box, we place great value on customer satisfaction. As part of our commitment to delivering the best possible service, we offer product discounts ranging from 5% to 20%, depending on your order quantity and additional options purchased. If you require large orders of over 1000 boxes, we provide personalized discounts upon request. To take advantage of these savings, you will receive a unique code to apply at checkout, provided that your order meets our minimum spending requirements. Additionally, we encourage you to subscribe to our newsletter to receive updates on exclusive promotions and special offers. Please do not hesitate to reach out to our team for further assistance in maximizing your savings.

Prices

We would like to inform you that the product prices listed on our website are inclusive of only one item. Please note that these prices do not include any additional options such as eyelets, eyelets with ribbons, logo application, or other personalization costs. However, rest assured that your final order price, including any personalization options you may choose, will be accurately reflected as the grand total at the time of checkout. This grand total is the final price of your order, ensuring transparency and clarity in the purchasing process.

Check out our Blog

Testimonials

We had an amazing experience with Fleur Box! The quality is amazing and by far the best we have seen. The customer service is beyond fantastic. Can’t wait to place my next order!

Adam Umarov

We are happy to have found Fleur Box and really enjoy the products. The boxes are sturdy, arrive undamaged, and there are plenty of choices. The customer service is exceptional and the staff work hard to ensure each order is managed and delivered in a timely fashion. We highly recommend Fleur Box.🤩❤️

Kristina Flower Shop

We’ve been recently purchasing boxes for our flower shop in Dubai, UAE. Quality of the boxes is incredible as well as customer service. Fleur Box team were assisting us on every step of production and delivery, answering to all the questions and following all of our requirements. As we are a high-end flower shop, I was looking only for high-quality flower boxes, and I couldn’t find any better than from Fleur Box. Quality is outstanding, starting from paper and logo printing ending with delivery packaging. Highly professional team and excellent customer service. We placed our second order with Fleur Box now and will continue ordering in the future. Thank you very much for your dedication and amazing work.
Couldn’t be any happier about our flower boxes.

Arina Semionov, UAE

Amazing products and superb customer service!!! Simply amazing from start to finish. Response time is lightning fast. Products are of highest quality, above anyone else I have worked with. We’ll be ordering again, and again… Thank you Fleur Box!!!

Andre Caprio

I have just received all my boxes today. Great quality and great service. Thank you to Yuriy for your help.

Perie Hart

Perfection! 👍🏻  All the boxes are premium quality! Great service with a lot of help to customise your boxes. I defo will be a returning customer!

Betti Illes

Excellent quality product. Customer service was outstanding …nothing too much trouble!! Will put in a repeat order for sure. Thankyou 😊 Karen Forget Me Not xx

Karen

What can I say. I dealed with professional man mr.Yuriy, thank you for everything your boxes are amazing and the quality is super.

Wele Alzahrani

Hi, just wanted to say that the boxes I ordered was high quality and exactly the way I wanted them to be and look like… Yuriy is a very professional businessman and a really service minded person and when I need more boxes I’ll order more from him 🎩🎩🎩

Soso Ayman

Excellent service, friendly staff, reasonable prices.
Highly recommended! Professional customer service, high quality boxes, worldwide shipping. Thank you, Yuri and Fleurbox Team! Dora – London, UK

Dora

As a regular customer, I am very impressed about the top quality of yours boxes collections, on the amazing service activity and fast delivery! Thank you! You’re the best!!!

Sapir

As a returning customer, I could not wish for a better company to manufacture our flower boxes. Excellent customer service, top quality premium boxes and fast shipping! The best, 100% recommend it! Hope to work with them for a long term!

Thank you,

Peonies & Petals Flower Box, UK

Betti Illes

Wonderful find a website that is easy to use , thanks a lot it was great to be able to order quickly and I like the choice you offer for boxses , the boxses is just Lovely & top quality kindly and nice customer service 100% recommend it

Thanks a lot ,
Best Regards
Team RoseBox 🙂

Rosebox

Excellent customer service, top quality boxes and fast shipping! Could not wish for more! 100% recommend it!

Kind regards,
Diamond Roses 💎

Diamond Roses 💎

Very happy with the service Fleur box provided. Yuri was very helpful and quick to respond to emails. Our boxes look amazing and are very good quality. Very fast shipping.

Many thanks

KC LUX

KC LUX

Beautiful quality boxes, as well as excellent customer service with prompt replies and all questions answered. Yuri is an absolute pleasure to work with. Processing and transit time to the USA was timely without any issue. Highly recommend!

Annalisa Style Flowers

Love these gorgeous boxes they look amazing and arrived in perfect form as they travelled from overseas. Thank you Yuri for organising them so quickly and easily you were ever so helpful. I highly recommend them they are so unique and the quality is perfect . Thank you 😊

Julie

Perfect boxes!! Very fast shipping and it’s easy to order! Thank you so much Yuri for your help and always quick respond on all questions. It’ s a pleasure to work with you!! , im really happy with the boxes and the service. Could not wish for a better company to work with. Highly recommend it!

Kristina

We are absolutely amazed with the quality of these boxes. It truly gives our flower shop a high end touch with our addition of these personalized boxes. Yuri we appreciate your excellent customer service and timeliness with every step of the process for first time customers. We will recommend you to everyone we know!!! Thank you and your team for a job well done!!:)

Ave Flowers & Design

We LOVE these boxes! They look amazing and were just what we needed to help us build our brand. Yuri was extremely attentive to our needs and answered all of our questions. We will definitely recommend to all our friends. Thanks again! 🙂

Pink Rabbit Supper Club

Excellent! There are no other words to describe the amazing service we have received from the whole team at Fleur Box. From start to finish, Yuri and his colleagues have been there to answer and clarify any enquiry we have had.

As with any online business, we were deeply concerned with the safety of our order and the possible risk of paying in full the cost of our boxes. We voiced our concerns over and over again, but instead of losing their patience with us, the team at Fleur Box were more than kind to discuss every single detail and reassure us with the purchase. They offered many alternatives to ease the process and they were always on call, available to answer our questions and meet our demands.

Fleur Box has not only met or expectations, it has, in fact, surpassed them greatly by delivering an outstanding and professional service. There is no doubt we will order again.

We are extremely glad to have done business with you, Yuri. We know you will keep up the incredible work you are doing and we wish you the very best of luck in the future!

Thank you again,
Imperial Roses London

Imperial Roses

Fantastic service, very helpful and very informative. They answered any question I had. Boxes are great quality and look great. Very Happy 🙂

Tanya Ness

I cannot even describe how satisfied i am with Fleur Box services. Let me start with saying that my order was extremely complex to begin with, and i wasn’t sure how they can handle it keeping in mind that it was my first time working with this company. I can easily say that i might have exchanged over 40 emails with Yuri for my order. Yuri and the team at this company are amazing people with amazing work. I totally recommend this company and say that i would become their long-term customer 🙂
Thank you so much for your hard and amazing work
The best, the best, the best 😉

Nikki Mahboob

The product was made to our expectation, the process was easy and Yuri and the team are a pleasure to work with.
We are for sure going to do business with them again.
Best
Benoit

Benoit Ballon

Yuri,

I would just like to say how impressed I am with my boxes. The beauty and craftsmanship speaks for itself. I am so glad I ordered from you and hope that we continue to do business! Amazing customer service and stunning products. Thanks for telling me to believe in myself.

La Pivoine Fleurs

LOVE LOVE LOVE our boxes that came yesterday – the quality and finish on them is superb and the shipping was much faster than expected – Thank you Yuri for helping us get our first order – i am pretty sure we will be back for more 🙂

Platinum Petals

Hello I wanted to say a big thank you to flowerbox because it was brilliant fast and very professional to make an order from A to Z in just 15 days for a delivery in france. Yuri was perfect very fast response And very reassuring. I recommend without hesitation this company because it melts beautiful boxes and the service after sale is a top.
Thank you

Virgi Nia

Quality, Professionalism, Dedication!!! Outstanding customer service- that makes a big difference!!!

I’d like to express my extreme gratitude and adoration to this company and to the staff , especially to Yuri!

Being a small and growing company I had a lot of fears ordering product over the seas for the first time. Since I never used and never worked with Hat boxes before, I really wanted to find a company which I can trust . The company, which can give me a great start to creating something really beautiful. Just because of Yuri’s attention to detail and persistence to help me out with any question I had, my first step was successfully done! I received a great product!

I highly recommend Fleur – box, as they are very efficient and responsive, as well as truly reliable company.

Thank you very much again, for a tremendous amount of time and energy that you spent on daily basis in order to keep / make your customers happy!

Wish you nothing but success,

Sincerely,
Angelina’s Box Flowers, CA

Olena Nezlobina

Yuri, thank you so much for your excellent customer service and kindness! You were so patient, always answering my many questions on time! Furthermore the boxes are absolutely stunning! The quality is better than I expected!! Thank you!!

Cynara Rocco Fenuta

I can’t thank enough Yury and his team for such an amazing shopping experience. Since it was the first time I ordered at “Fleur Box”, I was quite concerned therefore had many questions:) Yury was very helpful and patient. He walked me through the whole process making sure that every one of my concerns was addressed. The boxes turned out even better than I expected! The international shipping was pretty fast. Also, I would like to note that every box was carefully wrapped so that no damage could be made during the shipment! Thanks again and hopefully will be back for more soon!

Venera Bekturova

I was very sceptic ordering from Fleur Box and when I initial came across personalized service with Yuri I was sold! I am truly grateful to have experienced such seamless correspondences in regards to my orders – from the moment my orders were placed & shipped to me! Yuri assisted along the way and followed up with me to ensure I received my boxes! The products were amazing! I am definitely a new and long-term customer! Service is everything! Thanks Yuri & Team!

Luxe Lady

This was our first order from fleur-box, the parcels arrived yesterday and all the boxes have exceeded our expectations! All products are of the highest quality and each carefully packed to ensure they arrived without damage.

The customer service from Yuri was excellent from start to finish. We contacted Yuri multiple times, and he was always so friendly and helpful and even though he must be very busy he always took the time to answer our questions and ensure the order met our exact specifications.
We will definitely be ordering from fleurbox again. Thanks for everything!

Mozin

Fleur Box = PERFECTION, LUXURY, and QUALITY, I’m out of words. Perfect quality, perfect finish & perfect customer service.

This was my first order from Fleur Box, and definitely not the last one. Yuri’s was extremely patience and helpful, we’ve exchanged countless emails, and he replied to all patiently. Extremely blessed to work with someone who cares for the details as much I do, Yuri, you’re the BEST!!

I can’t even describe how happy and satisfied i am with my boxes! I’m so, so glad I worked with Fleur Box.

Highly recommended!

The website extremely user-friendly and organized.

Thank you a million times, Yuri, it was my pleasure to work with you!

Classy Blooms

This was our first time ordering boxes from fleur-box.com. Yuri was so helpful during the process and answered all our questions / there were a lot of them 🙂 / patiently. We were very worried about the boxes, but when received them we were stunned by the quality and the professionalism. I will definitely continue to order boxes from Yuri and trust his professional opinion. Sending my best wishes to the whole team – keep doing your best 🙂

Izabel Georgieva

I am from the USA, and I am starting a floral business with floral boxes. It is hard to find someone that makes these boxes here. However, I am very blessed to find Yuri and his company because since the beginning that I contacted him he has been wonderful to work with. He is honest, professional, and answered all my questions immediately. It was a great experience to do business with him. I will definitely continue purchasing his beautiful, well done boxes. I highly recommend Fleur Box.

Giovanna A Webber

Fleur Box is the best! I am a person that really takes pride in what I offer to my customers. I only want to offer the best and the HIGHEST QUALITY. With Fleur Box, you get that. Not only is there GREAT COMMUNICATION between you and the company but the quality is unimaginably amazing. I have tried different Chinese companies (boxes manufactured mostly by machine) but these boxes are HAND crafted, with that comes complete control so you are getting the upmost quality! They take value in their boxes, they value their business and they value their customers. They don’t just CARE about getting a sale. They actually care About satisfying their customers. I love that their selection is so wide and it’s literally a one stop shop! I’m so glad I found this company and I would never turn to another.

Rose À Vie

I was pleasantly surprised when my order arrived to my door. Yury is a god amongst men. His business acumen is what will keep me coming back time after time. I am looking forward to building a long and fruitful business rapport with Fleur Box. Thank you, Yury and company!

Christ M

I can’t thank enough Yury and his team for such an amazing shopping experience. Since it was the first time I ordered at “Fleur Box”, I was quite concerned therefore had many questions. You were so patient, always answering my many questions on time. Love these gorgeous boxes they look amazing and arrived in perfect form as they travelled from overseas. Thanks again and lets do business many many more years.

Agota Grull

Excellent service and Yuri you’re the best! 😉 🙂 Boxes with high quality arrived very fast and they were well packed, no damages! I highly recommend Fleur Box! 🙂
Thank you very much Yuri and the Fleur Box team!

Wishing you the best and success!

With kind regards
Greiss

Liina Sirel

Спасибо ребят, получила коробки, нарадоваться не могу. Все супер, упаковка шикарная, компактно и практично, коробочки как и обещали суперского качества.

Спасибо,
Алина

Alina Oleinikova

Absolutely outstanding service from Yury and the team! There’s a wide range of high quality and reasonably priced boxes. If I could, I would order every single type of box. Highly recommend Fleur Box!

Kwandiwe Lugayeni

As a new florist with a specific niche, I searched high and low for boxes that would fit the design and style of my roses. Surprisingly, not so easy to find what I needed. Then I stumbled into the Fleur box website; I was a little hesitant to order, but once they arrived I was so pleased with the quality! Perfect boxes and the care that went into packing them was superb. Highly recommended!

The Rose Maven

I am a florist from France and I just received my first boxes. They are perfect ! I’m very glad to have found Fleur box because I was desperate to find an easy way to order such products of good quality. The internet website is clear and make it so easy to order. The choice of products is amazing and the quality of the boxes lives up to my expectations. Besides, the customer service is awesome ! Thank you very much to the Fleur box team! Looking forward to working with you again!

Sctephanie SC

I successfully received my first order a little while ago. All I can say is that the experience was extremely easy and enjoyable. Yuri and his team handled everything for me including all the artwork once I made my final decisions.

I received high quality boxes that have received plenty of compliments. I can’t wait to make another purchase. I want to try them all!

Thank you for making my experience so easy and delivering such amazing products.

Jeniffer A.

My delivery arrived today and I am extremely happy with the quality of the product. I wanted to thank you so much for manufacturing my order in record time and providing an outstanding service. Thank you, thank you, thank you.

I’ll definitely, be purchasing from you in the future and am excited to be the first person in New Zealand to stock your gorgeous product!

Kelly Laurence, New Plymouth, New Zealand

Kelly Laurence

High quality boxes, fantastic communication great service provided. They will look after you 🙂

Sam Henley

I am an existing and returning customer from Belgium and I would like to say how amazing and professional the Fleur Box company really is! This is not your average box shipping company – luxury and perfection is truly an understatement for these guys.

The team goes above and beyond to guarantee customer satisfaction every single time within every aspect. This shows the upmost care about their customers needs and expectations, wether you are a new or returning customer, they never seize to amaze.

The beautiful handcrafted boxes are of the upmost quality and the shipping of the boxes is always sealed and secured arriving in perfect condition. They truly make your dreams and visions come into reality from the most complicated requests to the smallest details. They are there helping you every step of the way

You will never want to order anywhere else or anything different after receiving your first order – speaking from experience

Much love and appreciation for this company’s values.
May you always keep up the amazing work and always prevail!
❤️❤️❤️

Kell Gd

Excellent service and Yuri you’re the best! 😉 🙂 Boxes with high quality arrived very fast and they were well packed, no damages! I highly recommend Fleur Box! 🙂

Thank you very much Yuri and the Fleur Box team!

Wishing you the best and success!

With kind regards

Greiss

Absolutely outstanding service from Yury and the team! There’s a wide range of high quality and reasonably priced boxes. If I could, I would order every single type of box. Highly recommend Fleur Box !

Fleur Box Customer

As a new florist with a specific niche, I searched high and low for boxes that would fit the design and style of my roses. Surprisingly, not so easy to find what I needed. Then I stumbled into the Fleur box website; I was a little hesitant to order, but once they arrived I was so pleased with the quality! Perfect boxes and the care that went into packing them was superb.
Highly recommended ♥️

Fleur Box Customer

I am a florist from France and I just received my first boxes. They are perfect ! I’m very glad to have found Fleur box because I was desperate to find an easy way to order such products of good quality. The internet website is clear and make it so easy to order. The choice of products is amazing and the quality of the boxes lives up to my expectations. Besides, the customer service is awesome ! Thank you very much to the Fleur box team ! Looking forward to working with you again!

Fleur Box Customer

My delivery arrived today and I am extremely happy with the quality of the product. I wanted to thank you so much for manufacturing my order in record time and providing an outstanding service. Thank you, thank you, thank you.

I’ll definitely, be purchasing from you in the future and am excited to be the first person in New Zealand to stock your gorgeous product!

Kelly Laurence, New Plymouth, New Zealand

Excellent! There are no other words to describe the amazing service we have received from the whole team at Fleur Box. From start to finish, Yuri and his colleagues have been there to answer and clarify any enquiry we have had. There is no doubt we will order again.

Imperial Roses, London

01 53

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