Frequently Asked
Questions
Every order is custom, don’t hesitate to drop
us a line if you have any questions
Our website has been designed to ensure seamless compliance with our minimum order policy. Every step of the way, you will be guided to place an order that is in line with our requirements. It's important to note that our minimum order quantity is just 80 boxes, which is ideal for small businesses. The best part is that you can order a blend of various styles within this minimum order, as we offer a minimum order requirement of 5 boxes per size and color. Do not hesitate to get in touch if you require any further assistance.
If your order requirement is below 80 items, we can only reduce your order to 40 boxes. Kindly submit your order through our website for 80 items, nevertheless. To make things convenient, we do not require immediate payment on our website. Rest assured, all orders are currently processed manually, and we will send a payment request separately once we adjust your order and finalize your requirements. Please note that for any order below the prescribed minimum of 80 boxes, a one-time shipping fee will be applicable, which may range between 350 and 500 US Dollars based on the size of your boxes.
At Fleur Box, we offer a range of personalization options for our products. We understand that some of our customers may prefer plain boxes, which is why we do not include logo application in our product prices. However, should you wish to add a personalized touch, we do offer this service at an additional fee. We want to ensure that our pricing is fair for all customers, regardless of their personalization needs. To view the costs of logo application, we kindly request that you add this option to your order at checkout.
On our website, we make it abundantly clear that each order is tailored to the unique needs of our clients. We understand that finding your perfect fit is crucial, which is why we offer a custom size option with almost every product. In case you can't locate your size on our website, fret not. Simply select the closest size available and tap on "Size Customization" checkbox. Check that option, add the product to your cart, and proceed to checkout with confidence and ease because we won’t start your order without first creating mockups and getting your approval.
As part of our ordering process, we require a preprocessing lead time of three business days to create the product mock-ups for your order after payment is made. We understand the importance of your time and therefore, the timeframe you need to review and approve these box mock-ups is entirely at your discretion. However, we kindly request that this timeframe should not exceed 5 business days, to ensure timely placement of your order on our production schedule.
Please note, we can only proceed with your order after receiving your approval. Additionally, if you propose any edits or changes during the review process, we would require additional time to process them efficiently.
Manufacturing Lead Time – ten to fifteen business days (summer only), and twenty to twenty-five business days during busy seasons (including Christmas, New Year’s, Valentine’s Day, International Women’s Day, Mother’s Day, etc.)
Our team is committed to ensuring that your order is delivered to you in a timely and efficient manner. The delivery lead time typically ranges from fifteen to twenty-five business days, depending on your location. While most international orders are delivered within this timeframe, it is important to note that certain factors such as seasonal workload, customs clearance or other formalities at the destination country’s border may result in some deliveries taking longer. Rest assured that all our deliveries are carried out by reliable third-party shipping companies and come with tracking information for your peace of mind. We will promptly provide you with the tracking information via email as soon as your order is shipped.
At Fleur Box, we pride ourselves in providing exceptional personalization options to our clients. We understand that each order is unique and custom, which is why we encourage you to reach out to us with any specific requests or requirements. Our website showcases some customization options, but we are always willing to go the extra mile to meet your expectations.
For clients looking to add their logo to their order, we have made it easy for you to do so at checkout. It's worth noting that this option must be purchased for the entire order. In addition to logo application, we also offer a variety of additional options that are only available on our product pages.
Our team is committed to ensuring that every order is tailored to your individual needs.
