Terms & Conditions

Terms & Conditions

Information on Bank Transfers, PayPal, Credit / Debit Card Payments, Production & Shipping.

Bank Transfer, PayPal, Credit/Debit Card Payment Terms & Shipping Policy

Please note that you can pay for your order using the following payment methods: direct bank transfer, PayPal, credit or debit card.

The following terms apply:

Please read the following information:

You agree that, by making payment for your order to our bank, PayPal account or using your credit card, you affirm that you clearly understand what you are purchasing from Fleur Box.

You fully understand that any and all items you are purchasing from us are customized, bespoke or hand-made to your order requirements and are therefore NON-REFUNDABLE. Please note that Fleur Box sells, makes, manufactures and produces custom and/or bespoke flower & gift boxes (hereinafter, “gift packaging”) per your specific requirements; in addition, logo or print/pattern applications and/or other customizations are made before the boxes get assembled by hand. Therefore, should you decide to call back your payment via your bank, PayPal or credit card processing company for any reason whatsoever, we will not be able to remove your logos/texts/prints or other company information from the boxes being manufactured for you. Similarly, the consumables – designer paper, covering materials, cardboard, metal logo stamps, etc. – are made/selected/purchased/ordered or otherwise acquired by us either through our in-house resources/equipment/workforce and/or from our contractors/suppliers specifically for your order. We will not be able to reuse, resell or recycle the product customized to your branding needs. Therefore, no order will be refunded, returned or canceled once it has been placed;

To better understand what materials/sizes/shapes/colors we use to manufacture our boxes and to select the right ones for your order, please refer to the relevant pages on our website. To understand how much time it will take for your order to be processed, from manufacturing to delivery, please check our FAQ PagePayment, and Shipping. As a client-oriented company, we have publicly laid out all the gift box industry-specific details and shipping information on our website, so our potential customers will fully understand exactly how we operate, what we make, how we make it, and so forth;

The manufacturing of your boxes will start ONLY when your funds clear in our account;

If you are concerned with or would like to see just how your boxes will look in any available colors, sizes, shapes, with or without your logo application, please look at our portfolio. Be sure to order our samples first, if in doubt, visit the following pages: cover material swatches and sample boxes. Visit our Instagram account to learn more about the boxes that we manufacture, are manufacturing, or have manufactured for our other customers around the world. You can also read Customer Feedback posted by our clients on our Customer Reviews page;

IMPORTANT: international delivery of all orders is carried out by a third party company not affiliated with Fleur Box. All packages will be protected with double corrugated cardboard and waterproof plastic film outside. All the client’s boxes will be wrapped in plastic film to protect them from any external damage;

Transfer of ownership of Product: Ownership of the manufactured Products, along with the risk of accidental loss or damage to the Products, passes to the Customer upon collection of the finished Products by the Customer and (or) shipping company in the Customer’s name, which is clearly stated on airway bills. Airway bills will also contain your tracking numbers to support the fact that the Products, i.e. your order, is shipped in your name;

The quality of Products meets the requirements of the Manufacturer, which are applicable to this category of Products. All our boxes are hand-made to order using certified and eco-friendly European materials. Certificates are available upon request;

All returned shipments that were undelivered because you were not available or could not be reached when the shipping company’s representative tried to deliver your order, will be stored at our facility for only six months and scrapped upon expiration of the said period thereof. You hereby accept that the free storage of returned commodity not accepted by you when it was delivered is free for 40 days only. The subsequent storage is at an extra charge of 1500 rubles per month;

No damaged items are to be compensated by Fleur Box unless you take out the shipping insurance at checkout on our website. You are not necessarily required to buy this insurance because our shipping company makes every effort to deliver our orders safely, but the damages might happen from time to time while your order is in transit. However, you waive any and all compensation rights unless you buy shipping insurance, i.e. you cannot claim any compensation for damages from us if you skip shipping insurance at checkout. Please add shipping insurance to your order if you have any concerns. You will be required to provide a damage report with photos and a video clearly showing the damaged items, and shipping packages with all the original labels and airway bills and other documents on within 7 (seven) days from the moment you receive your order. Please be advised that we do not provide monetary compensation. We will ship replacement items to you within 15 (fifteen) business days – our regular production timeframe, or add a credit to your account for your next order only. Please note that you can choose replacement items, not necessarily a credit on your next order, so we will make the new product within 15 (fifteen) business days and ship it over to you;

Please note that you can order samples from us first, before ordering boxes tailored to your needs. In the event that you may wish to proceed with a customized box order, but still have concerns, please contact us, and we may consider putting you in direct contact with other customers who already have experience working with us or are long-term repeat customers who understand the way this business works;

Please note that PayPal charges a fee per transaction (you can read more about PayPal fees on PayPal website). Also, all international payments in foreign currencies coming into our PayPal account are automatically converted by PayPal into our local currency, which is Russian Rubles. PayPal exchange rates for foreign currencies are substantially lower than the normal bank rates, which means that your order total will be increased by about 10% on top of your order grand total when we send you an invoice. The above fees, both transaction and currency conversion fee, collectively amount to 10%;

By paying for your order, you irrevocably accept the terms above.

Check out our Blog

Testimonials

We had an amazing experience with Fleur Box! The quality is amazing and by far the best we have seen. The customer service is beyond fantastic. Can’t wait to place my next order!

Adam Umarov

We are happy to have found Fleur Box and really enjoy the products. The boxes are sturdy, arrive undamaged, and there are plenty of choices. The customer service is exceptional and the staff work hard to ensure each order is managed and delivered in a timely fashion. We highly recommend Fleur Box.🤩❤️

Kristina Flower Shop

We’ve been recently purchasing boxes for our flower shop in Dubai, UAE. Quality of the boxes is incredible as well as customer service. Fleur Box team were assisting us on every step of production and delivery, answering to all the questions and following all of our requirements. As we are a high-end flower shop, I was looking only for high-quality flower boxes, and I couldn’t find any better than from Fleur Box. Quality is outstanding, starting from paper and logo printing ending with delivery packaging. Highly professional team and excellent customer service. We placed our second order with Fleur Box now and will continue ordering in the future. Thank you very much for your dedication and amazing work.
Couldn’t be any happier about our flower boxes.

Arina Semionov, UAE

Amazing products and superb customer service!!! Simply amazing from start to finish. Response time is lightning fast. Products are of highest quality, above anyone else I have worked with. We’ll be ordering again, and again… Thank you Fleur Box!!!

Andre Caprio

I have just received all my boxes today. Great quality and great service. Thank you to Yuriy for your help.

Perie Hart

Perfection! 👍🏻  All the boxes are premium quality! Great service with a lot of help to customise your boxes. I defo will be a returning customer!

Betti Illes

Excellent quality product. Customer service was outstanding …nothing too much trouble!! Will put in a repeat order for sure. Thankyou 😊 Karen Forget Me Not xx

Karen

What can I say. I dealed with professional man mr.Yuriy, thank you for everything your boxes are amazing and the quality is super.

Wele Alzahrani

Hi, just wanted to say that the boxes I ordered was high quality and exactly the way I wanted them to be and look like… Yuriy is a very professional businessman and a really service minded person and when I need more boxes I’ll order more from him 🎩🎩🎩

Soso Ayman

Excellent service, friendly staff, reasonable prices.
Highly recommended! Professional customer service, high quality boxes, worldwide shipping. Thank you, Yuri and Fleurbox Team! Dora – London, UK

Dora

As a regular customer, I am very impressed about the top quality of yours boxes collections, on the amazing service activity and fast delivery! Thank you! You’re the best!!!

Sapir

As a returning customer, I could not wish for a better company to manufacture our flower boxes. Excellent customer service, top quality premium boxes and fast shipping! The best, 100% recommend it! Hope to work with them for a long term!

Thank you,

Peonies & Petals Flower Box, UK

Betti Illes

Wonderful find a website that is easy to use , thanks a lot it was great to be able to order quickly and I like the choice you offer for boxses , the boxses is just Lovely & top quality kindly and nice customer service 100% recommend it

Thanks a lot ,
Best Regards
Team RoseBox 🙂

Rosebox

Excellent customer service, top quality boxes and fast shipping! Could not wish for more! 100% recommend it!

Kind regards,
Diamond Roses 💎

Diamond Roses 💎

Very happy with the service Fleur box provided. Yuri was very helpful and quick to respond to emails. Our boxes look amazing and are very good quality. Very fast shipping.

Many thanks

KC LUX

KC LUX

Beautiful quality boxes, as well as excellent customer service with prompt replies and all questions answered. Yuri is an absolute pleasure to work with. Processing and transit time to the USA was timely without any issue. Highly recommend!

Annalisa Style Flowers

Love these gorgeous boxes they look amazing and arrived in perfect form as they travelled from overseas. Thank you Yuri for organising them so quickly and easily you were ever so helpful. I highly recommend them they are so unique and the quality is perfect . Thank you 😊

Julie

Perfect boxes!! Very fast shipping and it’s easy to order! Thank you so much Yuri for your help and always quick respond on all questions. It’ s a pleasure to work with you!! , im really happy with the boxes and the service. Could not wish for a better company to work with. Highly recommend it!

Kristina

We are absolutely amazed with the quality of these boxes. It truly gives our flower shop a high end touch with our addition of these personalized boxes. Yuri we appreciate your excellent customer service and timeliness with every step of the process for first time customers. We will recommend you to everyone we know!!! Thank you and your team for a job well done!!:)

Ave Flowers & Design

We LOVE these boxes! They look amazing and were just what we needed to help us build our brand. Yuri was extremely attentive to our needs and answered all of our questions. We will definitely recommend to all our friends. Thanks again! 🙂

Pink Rabbit Supper Club

Excellent! There are no other words to describe the amazing service we have received from the whole team at Fleur Box. From start to finish, Yuri and his colleagues have been there to answer and clarify any enquiry we have had.

As with any online business, we were deeply concerned with the safety of our order and the possible risk of paying in full the cost of our boxes. We voiced our concerns over and over again, but instead of losing their patience with us, the team at Fleur Box were more than kind to discuss every single detail and reassure us with the purchase. They offered many alternatives to ease the process and they were always on call, available to answer our questions and meet our demands.

Fleur Box has not only met or expectations, it has, in fact, surpassed them greatly by delivering an outstanding and professional service. There is no doubt we will order again.

We are extremely glad to have done business with you, Yuri. We know you will keep up the incredible work you are doing and we wish you the very best of luck in the future!

Thank you again,
Imperial Roses London

Imperial Roses

Fantastic service, very helpful and very informative. They answered any question I had. Boxes are great quality and look great. Very Happy 🙂

Tanya Ness

I cannot even describe how satisfied i am with Fleur Box services. Let me start with saying that my order was extremely complex to begin with, and i wasn’t sure how they can handle it keeping in mind that it was my first time working with this company. I can easily say that i might have exchanged over 40 emails with Yuri for my order. Yuri and the team at this company are amazing people with amazing work. I totally recommend this company and say that i would become their long-term customer 🙂
Thank you so much for your hard and amazing work
The best, the best, the best 😉

Nikki Mahboob

The product was made to our expectation, the process was easy and Yuri and the team are a pleasure to work with.
We are for sure going to do business with them again.
Best
Benoit

Benoit Ballon

Yuri,

I would just like to say how impressed I am with my boxes. The beauty and craftsmanship speaks for itself. I am so glad I ordered from you and hope that we continue to do business! Amazing customer service and stunning products. Thanks for telling me to believe in myself.

La Pivoine Fleurs

LOVE LOVE LOVE our boxes that came yesterday – the quality and finish on them is superb and the shipping was much faster than expected – Thank you Yuri for helping us get our first order – i am pretty sure we will be back for more 🙂

Platinum Petals

Hello I wanted to say a big thank you to flowerbox because it was brilliant fast and very professional to make an order from A to Z in just 15 days for a delivery in france. Yuri was perfect very fast response And very reassuring. I recommend without hesitation this company because it melts beautiful boxes and the service after sale is a top.
Thank you

Virgi Nia

Quality, Professionalism, Dedication!!! Outstanding customer service- that makes a big difference!!!

I’d like to express my extreme gratitude and adoration to this company and to the staff , especially to Yuri!

Being a small and growing company I had a lot of fears ordering product over the seas for the first time. Since I never used and never worked with Hat boxes before, I really wanted to find a company which I can trust . The company, which can give me a great start to creating something really beautiful. Just because of Yuri’s attention to detail and persistence to help me out with any question I had, my first step was successfully done! I received a great product!

I highly recommend Fleur – box, as they are very efficient and responsive, as well as truly reliable company.

Thank you very much again, for a tremendous amount of time and energy that you spent on daily basis in order to keep / make your customers happy!

Wish you nothing but success,

Sincerely,
Angelina’s Box Flowers, CA

Olena Nezlobina

Yuri, thank you so much for your excellent customer service and kindness! You were so patient, always answering my many questions on time! Furthermore the boxes are absolutely stunning! The quality is better than I expected!! Thank you!!

Cynara Rocco Fenuta

I can’t thank enough Yury and his team for such an amazing shopping experience. Since it was the first time I ordered at “Fleur Box”, I was quite concerned therefore had many questions:) Yury was very helpful and patient. He walked me through the whole process making sure that every one of my concerns was addressed. The boxes turned out even better than I expected! The international shipping was pretty fast. Also, I would like to note that every box was carefully wrapped so that no damage could be made during the shipment! Thanks again and hopefully will be back for more soon!

Venera Bekturova

I was very sceptic ordering from Fleur Box and when I initial came across personalized service with Yuri I was sold! I am truly grateful to have experienced such seamless correspondences in regards to my orders – from the moment my orders were placed & shipped to me! Yuri assisted along the way and followed up with me to ensure I received my boxes! The products were amazing! I am definitely a new and long-term customer! Service is everything! Thanks Yuri & Team!

Luxe Lady

This was our first order from fleur-box, the parcels arrived yesterday and all the boxes have exceeded our expectations! All products are of the highest quality and each carefully packed to ensure they arrived without damage.

The customer service from Yuri was excellent from start to finish. We contacted Yuri multiple times, and he was always so friendly and helpful and even though he must be very busy he always took the time to answer our questions and ensure the order met our exact specifications.
We will definitely be ordering from fleurbox again. Thanks for everything!

Mozin

Fleur Box = PERFECTION, LUXURY, and QUALITY, I’m out of words. Perfect quality, perfect finish & perfect customer service.

This was my first order from Fleur Box, and definitely not the last one. Yuri’s was extremely patience and helpful, we’ve exchanged countless emails, and he replied to all patiently. Extremely blessed to work with someone who cares for the details as much I do, Yuri, you’re the BEST!!

I can’t even describe how happy and satisfied i am with my boxes! I’m so, so glad I worked with Fleur Box.

Highly recommended!

The website extremely user-friendly and organized.

Thank you a million times, Yuri, it was my pleasure to work with you!

Classy Blooms

This was our first time ordering boxes from fleur-box.com. Yuri was so helpful during the process and answered all our questions / there were a lot of them 🙂 / patiently. We were very worried about the boxes, but when received them we were stunned by the quality and the professionalism. I will definitely continue to order boxes from Yuri and trust his professional opinion. Sending my best wishes to the whole team – keep doing your best 🙂

Izabel Georgieva

I am from the USA, and I am starting a floral business with floral boxes. It is hard to find someone that makes these boxes here. However, I am very blessed to find Yuri and his company because since the beginning that I contacted him he has been wonderful to work with. He is honest, professional, and answered all my questions immediately. It was a great experience to do business with him. I will definitely continue purchasing his beautiful, well done boxes. I highly recommend Fleur Box.

Giovanna A Webber

Fleur Box is the best! I am a person that really takes pride in what I offer to my customers. I only want to offer the best and the HIGHEST QUALITY. With Fleur Box, you get that. Not only is there GREAT COMMUNICATION between you and the company but the quality is unimaginably amazing. I have tried different Chinese companies (boxes manufactured mostly by machine) but these boxes are HAND crafted, with that comes complete control so you are getting the upmost quality! They take value in their boxes, they value their business and they value their customers. They don’t just CARE about getting a sale. They actually care About satisfying their customers. I love that their selection is so wide and it’s literally a one stop shop! I’m so glad I found this company and I would never turn to another.

Rose À Vie

I was pleasantly surprised when my order arrived to my door. Yury is a god amongst men. His business acumen is what will keep me coming back time after time. I am looking forward to building a long and fruitful business rapport with Fleur Box. Thank you, Yury and company!

Christ M

I can’t thank enough Yury and his team for such an amazing shopping experience. Since it was the first time I ordered at “Fleur Box”, I was quite concerned therefore had many questions. You were so patient, always answering my many questions on time. Love these gorgeous boxes they look amazing and arrived in perfect form as they travelled from overseas. Thanks again and lets do business many many more years.

Agota Grull

Excellent service and Yuri you’re the best! 😉 🙂 Boxes with high quality arrived very fast and they were well packed, no damages! I highly recommend Fleur Box! 🙂
Thank you very much Yuri and the Fleur Box team!

Wishing you the best and success!

With kind regards
Greiss

Liina Sirel

Спасибо ребят, получила коробки, нарадоваться не могу. Все супер, упаковка шикарная, компактно и практично, коробочки как и обещали суперского качества.

Спасибо,
Алина

Alina Oleinikova

Absolutely outstanding service from Yury and the team! There’s a wide range of high quality and reasonably priced boxes. If I could, I would order every single type of box. Highly recommend Fleur Box!

Kwandiwe Lugayeni

As a new florist with a specific niche, I searched high and low for boxes that would fit the design and style of my roses. Surprisingly, not so easy to find what I needed. Then I stumbled into the Fleur box website; I was a little hesitant to order, but once they arrived I was so pleased with the quality! Perfect boxes and the care that went into packing them was superb. Highly recommended!

The Rose Maven

I am a florist from France and I just received my first boxes. They are perfect ! I’m very glad to have found Fleur box because I was desperate to find an easy way to order such products of good quality. The internet website is clear and make it so easy to order. The choice of products is amazing and the quality of the boxes lives up to my expectations. Besides, the customer service is awesome ! Thank you very much to the Fleur box team! Looking forward to working with you again!

Sctephanie SC

I successfully received my first order a little while ago. All I can say is that the experience was extremely easy and enjoyable. Yuri and his team handled everything for me including all the artwork once I made my final decisions.

I received high quality boxes that have received plenty of compliments. I can’t wait to make another purchase. I want to try them all!

Thank you for making my experience so easy and delivering such amazing products.

Jeniffer A.

My delivery arrived today and I am extremely happy with the quality of the product. I wanted to thank you so much for manufacturing my order in record time and providing an outstanding service. Thank you, thank you, thank you.

I’ll definitely, be purchasing from you in the future and am excited to be the first person in New Zealand to stock your gorgeous product!

Kelly Laurence, New Plymouth, New Zealand

Kelly Laurence

High quality boxes, fantastic communication great service provided. They will look after you 🙂

Sam Henley

I am an existing and returning customer from Belgium and I would like to say how amazing and professional the Fleur Box company really is! This is not your average box shipping company – luxury and perfection is truly an understatement for these guys.

The team goes above and beyond to guarantee customer satisfaction every single time within every aspect. This shows the upmost care about their customers needs and expectations, wether you are a new or returning customer, they never seize to amaze.

The beautiful handcrafted boxes are of the upmost quality and the shipping of the boxes is always sealed and secured arriving in perfect condition. They truly make your dreams and visions come into reality from the most complicated requests to the smallest details. They are there helping you every step of the way

You will never want to order anywhere else or anything different after receiving your first order – speaking from experience

Much love and appreciation for this company’s values.
May you always keep up the amazing work and always prevail!
❤️❤️❤️

Kell Gd

Excellent service and Yuri you’re the best! 😉 🙂 Boxes with high quality arrived very fast and they were well packed, no damages! I highly recommend Fleur Box! 🙂

Thank you very much Yuri and the Fleur Box team!

Wishing you the best and success!

With kind regards

Greiss

Absolutely outstanding service from Yury and the team! There’s a wide range of high quality and reasonably priced boxes. If I could, I would order every single type of box. Highly recommend Fleur Box !

Fleur Box Customer

As a new florist with a specific niche, I searched high and low for boxes that would fit the design and style of my roses. Surprisingly, not so easy to find what I needed. Then I stumbled into the Fleur box website; I was a little hesitant to order, but once they arrived I was so pleased with the quality! Perfect boxes and the care that went into packing them was superb.
Highly recommended ♥️

Fleur Box Customer

I am a florist from France and I just received my first boxes. They are perfect ! I’m very glad to have found Fleur box because I was desperate to find an easy way to order such products of good quality. The internet website is clear and make it so easy to order. The choice of products is amazing and the quality of the boxes lives up to my expectations. Besides, the customer service is awesome ! Thank you very much to the Fleur box team ! Looking forward to working with you again!

Fleur Box Customer

My delivery arrived today and I am extremely happy with the quality of the product. I wanted to thank you so much for manufacturing my order in record time and providing an outstanding service. Thank you, thank you, thank you.

I’ll definitely, be purchasing from you in the future and am excited to be the first person in New Zealand to stock your gorgeous product!

Kelly Laurence, New Plymouth, New Zealand

Excellent! There are no other words to describe the amazing service we have received from the whole team at Fleur Box. From start to finish, Yuri and his colleagues have been there to answer and clarify any enquiry we have had. There is no doubt we will order again.

Imperial Roses, London

01 53

You were not leaving your cart just like that, right?

Enter your details below to save your shopping cart for later. And, who knows, maybe we will even send you a sweet discount code :)

Want to receive personalized offers?

Allow notifications to get real-time updates about your shopping cart and who knows, you may even receive a sweet discount code 😊

Maybe later

Cart

No products in the cart.