Please note that due to the COVID-19 situation in the world at the moment, we can ship your order in 10-15 business days and deliver it to your address within 2-4 weeks. Delivery time might be affected by coronavirus restrictions.
We ship worldwide and deliver to your doorstep using the most effective, affordable and quickest third-party shipping company available. Please, enter your shipping information in Enter your shipping information tab at checkout. Our website will determine your shipping costs both by weight and size (dimensions) of the package to be shipped and add these costs to your grand total; that, in turn, depends upon how many boxes you order and the size of those boxes.
Specifically, the shipper accepts protective cardboard shipping boxes of either 80 cm x 55 cm x 55 cm or 100 cm x 50 cm x 50 cm (31.5 in x 21.6 in x 21.6 in or 39.3 in x 19.6 in x 19.6 in), with the weight of one box not to exceed thirty kilograms or 66.14 lbs. If your order cannot be made to fit in a single shipping box within the prescribed weight limit, it will have to be sent in multiple boxes. Shipping should generally be expected to take between five and fifteen business days, depending on your location and seasonal workload at the destination country’s border control.
We use sturdy corrugated cardboard boxes to ship every order. Each flower or gift box is wrapped in special water-proof plastic film before it is placed in the cardboard shipping package. The cardboard package is then also wrapped in water-proof plastic film to provide the highest possible level of protection. We attach all shipping labels, warnings and other information to the shipping packages to ensure safe and hassle-free delivery of your order. Be sure to double-check your shipping information before placing an order.
It is your responsibility to keep your shipping and billing information up to date. If this information was changed at any point in time, please, log into your account on My account page, go to Addresses and click on Edit to update your shipping information and / or other details before you place your next order.
Please, note that we do not provide shipping or any other quotes by email, messengers or any other communication channels that you may use to contact us. You will need to use our website to get all quotes unless you are looking to place any exclusive orders which cannot be quoted on by our website.
Once your order ships, we will submit an email with your carrier name, tracking information and a link that you can use to track your order and see the latest status of your shipment(s). Keep checking your tracking link regularly to see the most recent information about your shipments.
Please, save your shipment numbers for future reference until you receive your order in full as it might be sent in multiple packages depending on the size of your order. Each tracking number that we submit to you is an individual package that you should receive from Fleur Box.
Important: Be sure to arrange redelivery of your parcels or pick them up from the post depot in your location yourself whenever required because the shipper will only store your packages for a limited period of 10-15 days before they send them back to us if they cannot reach you at the address you specified in your order within the above period. Your shipments should normally be delivered to your doorstep if you are available to accept them and sing off on the delivery note. In all other cases, the shipper will schedule redelivery but they may stop trying if you are unavailable at your location for the second or third time in a row. In this case you should visit the nearest post office depot and collect your packages on your own. Please, have your shipment numbers ready to present them to the post office employee so that they can find your shipments in their system.
Please also note that it’s the customer’s (your) responsibility to track the status of your package(s) and stay in touch with the local postal carrier when your order reaches your country of destination. As noted above, we provide all the information to faciliate that. No shipment can be sent back unless you pay the applicable import fee in case your local customs offices decides to impose such a fee on a rare occasion. If your shipment returns nonetheless for any reason whatsoever, we will investigate the cause and provide detailed information as soon as we get it from the shipping company. Please also see our customs disclaimer below for more information.
Duties and Taxes: Import duties, taxes, and brokerage fees are not included in the listed product prices or shipping costs. These fees are the customer’s responsibility as we do not collect these fees on your order. Please contact your country’s customs office to find out if there are any additional costs.
Customs Regulations and Restrictions: The customer is responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products. By placing an international order the customer is responsible for abiding by their country’s laws, regulations, and restrictions. If your order is seized and destroyed by customs, we will NOT be responsible for the losses, product, or shipping refunds.
Please also note that it’s the customer’s (your) responsibility to submit all the required documents regarding your order to your local customs i.e. your order invoice and payment receipt. As for the shipping invoice and description of goods, we attach these two documents to all our parcels. However, if you are asked by your customs office to provide a shipping invoice and description of goods nevertheless, please contact us at your convenience.