Worldwide Shipping

Worldwide Shipping

Fleur Box ships worldwide by air and delivers directly to your doorstep.

Shipping Information

Please note that due to the current logistics factors and ongoing COVID-19 situation in the world, we can ship your order in 10-15 business days and deliver it to your address within 2-6 weeks.

We ship worldwide and deliver to your doorstep using the most effective, affordable and quickest third-party shipping company available by consolidating our shipments with other companies, which is why we can provide free delivery to our customers.

Specifically, the shipper accepts protective cardboard shipping boxes of either 80 cm x 55 cm x 55 cm or 100 cm x 50 cm x 50 cm (31.5 in x 21.6 in x 21.6 in or 39.3 in x 19.6 in x 19.6 in), with the weight of one box not to exceed thirty kilograms or 66.14 lbs. If your order cannot be made to fit in a single shipping box within the prescribed weight limit, it will have to be sent in multiple boxes. Shipping should generally be expected to take between five and fifteen business days, depending on your location and seasonal workload at the destination country’s border control.

We use sturdy corrugated cardboard boxes to ship every order. Each flower or gift box is wrapped in special water-proof plastic film before it is placed in the cardboard shipping package. The cardboard package is then also wrapped in water-proof plastic film to provide the highest possible level of protection. We attach all shipping labels, warnings and other information to the shipping packages to ensure safe and hassle-free delivery of your order. Be sure to double-check your shipping information before placing an order.

It is your responsibility to keep your shipping and billing information up to date. If this information was changed at any point in time, please, log into your account on My account page, go to Addresses and click on Edit to update your shipping information and / or other details before you place your next order.

Please note that due to the current logistics factors and ongoing COVID-19 situation in the world, we can ship your order in 10-15 business days and deliver it to your address within 2-6 weeks.

Legal Notice

We reserve the right to seek legal assistance through our lawyer in your location if our terms and conditions are violated or refunds requested via payment processing company in case your deliveries are delayed, i.e., you are requested to accept our terms and conditions at checkout. These clearly explain that we use a third-party shipping company to deliver our orders that is out of our control.

Furthermore, we honestly notify our customers about production and delivery timeframe and other conditions before they place their order.

However, if your order is not delivered within 3 months from the date of shipment, we will initiate a refund process through the shipping company and return your payment, so your money is safe with us.

Please call your local post office and provide your tracking number(s) to get more information in case your shipment(s) are delayed as any foreign legal entity including international shipping companies, your local customs bodies and post offices are beyond our control.

Order Tracking

Once your order ships, we will submit an email with your carrier name, tracking information and a link that you can use to track your order and see the latest status of your shipment(s). Keep checking your tracking link regularly to see the most recent information about your shipments.

Please, save your shipment numbers for future reference until you receive your order in full as it might be sent in multiple packages depending on the size of your order. Each tracking number that we submit to you is an individual package that you should receive from Fleur Box.

Important: Be sure to arrange redelivery of your parcels or pick them up from the post depot in your location yourself whenever required because the shipper will only store your packages for a limited period of 10-15 days before they send them back to us if they cannot reach you at the address you specified in your order within the above period. Your shipments should normally be delivered to your doorstep if you are available to accept them and sing off on the delivery note. In all other cases, the shipper will schedule redelivery but they may stop trying if you are unavailable at your location for the second or third time in a row. In this case you should visit the nearest post office depot and collect your packages on your own. Please, have your shipment numbers ready to present them to the post office employee so that they can find your shipments in their system.

Please also note that it’s the customer’s (your) responsibility to track the status of your package(s) and stay in touch with the local postal carrier when your order reaches your country of destination. As noted above, we provide all the information to faciliate that. No shipment can be sent back unless you pay the applicable import fee in case your local customs offices decides to impose such a fee on a rare occasion. If your shipment returns nonetheless for any reason whatsoever, we will investigate the cause and provide detailed information as soon as we get it from the shipping company. Please also see our customs disclaimer below for more information.

Customs Disclaimer

Duties and Taxes: Import duties, taxes, and brokerage fees are not included in the listed product prices or shipping costs. These fees are the customer’s responsibility as we do not collect these fees on your order. Please contact your country’s customs office to find out if there are any additional costs.

Customs Regulations and Restrictions: The customer is responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products. By placing an international order the customer is responsible for abiding by their country’s laws, regulations, and restrictions. If your order is seized and destroyed by customs, we will NOT be responsible for the losses, product, or shipping refunds.

Please also note that it’s the customer’s (your) responsibility to submit all the required documents regarding your order to your local customs i.e. your order invoice and payment receipt. As for the shipping invoice and description of goods, we attach these two documents to all our parcels. However, if you are asked by your customs office to provide a shipping invoice and description of goods nevertheless, please contact us at your convenience.

Please, get in touch with customer service for help if you have any questions.

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